Clear answers for a complete readiness program.

The exact contents vary by site. A bundle review should consider the selected AED, compatible carrying or cabinet option, signage, response essentials, practical orientation or training, and a plan for replacement and inspection follow-through.

Compare the exact model and configuration against the environment, responder profile, placement plan, child-response needs, language requirements and long-term supply path. A brand name alone is not enough to determine fit.

Coverage depends on layout, floors, access restrictions, occupancy and response time. Use AED Finder for a starting path, then have HeartSafe review the actual site before treating a quantity as final.

No. Confirm the exact device family, model and configuration before ordering pads, batteries, cabinets or child-response accessories. Compatibility should be verified for every order.

Share the audience, workplace or childcare context, approximate group size, delivery location and preferred timing. HeartSafe can then confirm the appropriate course path rather than asking you to guess.

Yes. Request the equipment and training together so responder practice, device orientation, placement and follow-through can be planned as one readiness program.

No. Reference material can support review, but it does not replace the practical instruction, skill assessment or course requirements that apply to the selected training program.

Self-directed learning, also called blended or hybrid learning, lets you complete the knowledge portion of your course at your own pace, including an online written test. Hands-on skills practice and assessment then take place with a HeartSafe EMS instructor at your location.

If your organization registered you for a course, your course organizer will send you the links 3 to 4 weeks before the scheduled in-class practical session.

On June 22, 2026, the WSIB updated its First Aid Program to align with CSA Z1210:24. Emergency First Aid is now Basic First Aid, and Standard First Aid is now Intermediate First Aid. Workplace requirements did not change, and certificates issued before June 22, 2026 remain valid until they expire.

Three years from the date of certification. You can renew once at the same level by completing a renewal course before your certificate expires. After one renewal, you must complete the full course again; you cannot complete two renewals in a row. This applies to the designated workplace first aider. If you work in healthcare, childcare, aquatics or recreation, you may need to renew more often.

Yes. We recognize and honour valid original First Aid certification from any WSIB-authorized training provider, provided you meet the renewal eligibility requirements. Intermediate First Aid renewal is available in person or as a 3.5-hour blended program.

For healthcare, childcare, aquatics and recreation, HeartSafe EMS recommends renewing CPR every year, consistent with Heart and Stroke Foundation of Canada and ILCOR resuscitation guidance supporting regular skills refreshers. Choking response is part of CPR training and should also be refreshed every year where the risk is higher, such as nursing homes, long-term care, childcare, hospitality and recreation. The designated workplace first aider must renew CPR at least every three years, along with Intermediate First Aid.

Yes. We can issue a replacement card as long as your certification is still valid. We cannot issue cards for certifications that have expired. Contact HeartSafe EMS to request a replacement card.

An AED (automated external defibrillator) is a device that detects a life-threatening abnormal heart rhythm during sudden cardiac arrest and delivers a shock to help restore a normal rhythm.

No. A heart attack is a blockage in one or more of the coronary arteries on the surface of the heart. The blockage reduces blood flow to the heart muscle, but the person may stay conscious and alert, with chest pain, pressure or discomfort. In sudden cardiac arrest, which can have many underlying causes, the person suddenly becomes unconscious and stops breathing normally. Immediate treatment is needed to prevent death.

No. A person in sudden cardiac arrest is unconscious and not breathing, or not breathing normally, so they cannot use an AED on themselves.

Yes. It is safe and effective to use an AED on a person with an implanted device such as a pacemaker or implantable cardioverter-defibrillator (ICD). Do not place the pads directly over the device. You can usually locate it as a lump under the skin with a scar.

Yes. An AED can be used on adults, children and infants.

Personal protective equipment (PPE) is any equipment designed to protect the user from an occupational health and safety hazard. For example, masks designed to protect your nose and mouth from dangerous gases, debris or disease are PPE.

It depends on the equipment. Most PPE is designed for general protection and cannot guarantee full protection from a specific disease.

Most PPE is designed for single use by one person, then disposal. For PPE designed to be reused, follow the manufacturer’s instructions to clean and disinfect it properly between uses.

No, not disposable PPE. It is designed for a single use by one person, and washing it can damage it and reduce its effectiveness.

No. Disposable PPE should be used only once, by one person. Sharing it can expose someone else to hazardous materials. Remove PPE after use and dispose of it safely.

They are a simple readiness model: pads valid, battery ready and inspection current. They help explain the ongoing work without publishing a customer’s internal readiness status.

Share only public program scope such as approximate AED and location counts, the current tracking approach and the support you want. Do not submit private inspection records, identifiers, notes or operational evidence through a public page.

No. Missing information means the evidence or follow-up still needs review. It should not be presented publicly as a confirmed equipment or readiness failure.